"The process from time of order, through the build phase, during commissioning and after market could only be described as excellent"
"They genuinely care, the whole team. When you contact them about an issue there will be a response"
"I am very impressed with Discovery's after-sales-service. Your team rose to the occasion and produced a new rudder very quickly and efficiently. It all worked very well and we were able to keep to our schedule. Thank you."
"My thanks to you and the Discovery team for a great response in a short time frame. I really appreciate the support and the "pulling out all the stops" attitude. It's a reassuring feeling, being a "Discovery Yachts" owner"
"Discovery after sales support has been exemplary; in fact throughout the entire specification, build and after sales its been a pleasure. "
Each Discovery yacht is bespoke and built to the very highest quality to provide a sound investment, with enduring value.
Providing a first-class service to our owners is at the heart of our company philosophy. From the initial and detailed specification of your yacht, we involve you throughout the build, encouraging you to visit our factory to see your yacht at various stages of construction and to become fully familiar with all onboard systems. Our management team, all of whom are experienced ocean sailors, will guide you through commissioning, sea trials and yacht familiarisation.
Our dedicated after-sales team will always be on hand to help wherever you are. Mobile telecommunications, e-mail and good courier services have transformed the speed with which we can provide support to you around the world. Onboard you will have a complete list of every key component on your yacht. If you do need a part, our back-up team will have one sent immediately by courier to reach you quickly, sometimes within hours. If a local boatyard is unable to assist you, we can fly one of our factory-based craftsmen directly to you. For technical assistance, logistical support or even route planning and weather information, the team at Discovery are always willing to go the extra mile to help make your time onboard easy and enjoyable.
For urgent owner care, please call us on +44 (0) 2380 86 5555.